Find answers to your most common questions and make informed decisions.

About your Orders & Shipping

No. We do not offer international shipping at the moment and we apologize for any inconvenience this may cause.

Usually orders will be processed within 2-3 Business Days. Delivery details will be provided in your confirmation email.

We work with leading shipping carriers that are recognized for their reliability and affordability. By partnering with well-established couriers, we ensure that our customers receive the best possible shipping options. Rest assured, we prioritize offering cost-effective and dependable delivery services for your orders.

Yes, there may be shipping restrictions or limitations for larger sized items due to logistical constraints. Please refer to our shipping policy or contact our customer support to offer an alternative delivery option.

No, unfortunately, we are unable to deliver orders to P.O. Box addresses. We require a physical address for delivery to ensure a smooth and secure shipment process.

No, we do not offer direct order pickups from our location. However, we have partnered with various trusted companies for efficient and convenient delivery of your orders to your specified address.

In the Cart Section, you will find a designated field labeled "Order Instructions." Here, you can provide any specific instructions or requests related to your order. Our team will review these instructions carefully and do our best to accommodate your needs. Please ensure to include all necessary details to ensure a smooth and personalized shopping experience.

About our exceptional products

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just contact us directly and we’ll take you through the process.

We are excited to offer personalization services on a wide range of products. Whether you're looking to add a special touch to your decor, kitchen items, or gifts, our personalized products are sure to delight. Explore our personalized product category by visiting Personalised Products, and stay updated on new additions and exclusive offers by subscribing to our newsletter.

General enquiries

Yes, we offer bulk or wholesale discounts for larger orders. Please fill the Wholesale Discounts Form. Our sales team will review your information and get in touch with you to discuss your requirements and provide a quote. Thank you for considering Five Cinnamon for your bulk purchases.

If you haven't found an answer yet, please fill out the Form below: our team will reply you shortly.