Website Terms

Welcome to Five Cinnamon. We're delighted to have you here and are committed to ensuring our Terms are easily readable and understandable. If you have any questions, please feel free to contact us.

About These Terms

These website terms, along with our Online Shopping Terms and Privacy Policy, outline the terms and conditions for using Five Cinnamon's website (including the desktop, mobile, and app-based shopping interfaces) (referred to as the "website") (Terms). By using our website, you acknowledge and agree to be bound by these Terms.

Accessing our website

We shall not be held liable if, for any reason, our website is unavailable at any time or for any duration. Occasionally, we may need to restrict access to our website, either partially or completely, or indefinitely close it.

Intellectual property

We are the rightful owner or licensee of all intellectual property rights (including trademarks and copyrights) pertaining to our website and the materials published on it (including its look and feel, brands, logos, trademarks, information, graphics, photographs, content, images, sounds, videos, audio, text, layout, logos, button icons, and the compilation and organization of the website). These works are protected by intellectual property laws in Australia and worldwide. All rights are reserved by us.

You must not scrape or alter the paper or digital copies of any materials you have printed, downloaded, or extracted in any manner. Additionally, you are prohibited from using any content independently from its accompanying text.

Without obtaining a license from us or our licensors, you are not allowed to use any part of the materials on our website, services, or e-commerce facilities for commercial purposes. If you violate these Terms by printing, copying, or downloading any part of our website, your right to use our website will be terminated immediately. At our discretion, you may be required to return or destroy any copies of the materials you have made. You are not permitted to copy, publish, or use any of the content in any way, whether for personal or commercial purposes, without our prior written permission.

The information about our products on the website is based on material provided by third-party merchants, suppliers, and product manufacturers. Except as required by law (including the Australian Consumer Law), we are not responsible for any inaccuracies or errors caused by incorrect information provided to us or by these third parties.

Third-Party Websites

If our website contains links or references to other sites, resources, products, or services provided by third parties, please note that these links or references are solely provided for your convenience and information. We have no control over the content of those sites, resources, products, or services and assume no responsibility for any loss or damage that may arise from their use (notwithstanding any contrary statements in these Terms).

Your decision to link to or from these sites, or use or rely on such sites, resources, products, or services, is at your own risk. We advise you to carefully review the terms and conditions and privacy policies of all off-website pages, other websites, or third-party suppliers that you visit or transact with. Links, references, or other connections to these sites, resources, products, or services do not imply our endorsement of them or any association with their owners, operators, or advertising material (as context permits).

You may link to our home page as long as your links do not harm our reputation or take advantage of it. Furthermore, you must not establish a link in a manner that suggests any form of association, approval, or endorsement on our part where none exists. You are prohibited from establishing a link from any website that you do not own.

Our website must not be framed on any other site, and it should not be utilized by third-party web crawlers (or similar tools) to scrape content for any purpose. We reserve the right to withdraw linking permission without notice.

Viruses and Hacking

Knowingly introducing viruses, trojans, or any other malicious or technologically harmful code or material to our website is strictly prohibited. Similarly, attempting to gain unauthorized access to our website, the server on which it is stored, or any server, computer, or database connected to our website is not allowed.

While we take precautions to ensure that our website is free of viruses, you acknowledge that the Internet and e-commerce facilities may contain unforeseen risks beyond our control. Therefore, we will not be held liable for any loss or damage caused by viruses, system failures, or any other technologically harmful materials that may infect your computer equipment, programs, data, or other proprietary material due to your use of our website or your downloading of any material posted on it or on any website linked to it. We strongly recommend that all Internet users ensure they have up-to-date virus checking software installed.

Communication

By using our website, you consent to receiving electronic communication from us, including but not limited to email, SMS, phone, and messages. We may also post notices on our website. You agree that any electronic communication we provide to you satisfies the legal requirement that communication be in writing.

Social Media Pages and Blog

Our social media pages (including Facebook and Instagram) and Blog serve to inspire, provide information about our sale events, offer access to special promotions, and share the latest news about Five Cinnamon and our circle of friends. We welcome your contributions in the form of comments, photos, and videos. To maintain a positive and respectful environment, we kindly ask you to follow a few simple guidelines when making a contribution:

1. We focus on home-related topics, particularly creating a more beautiful home. Contributions relevant to this topic are welcomed.
2. Posts that are off-topic, spam, advertisements, offensive, sexually inappropriate, threatening, abusive, hateful, profane, or defamatory towards a person's race, ethnicity, entity, belief, or symbol will be deleted.
3. We encourage lively and open discussion, including negative feedback from customers, which we address professionally and amicably. However, we reserve the right to address factual errors or delete posts if we deem it appropriate or necessary.
4. You are welcome to share our material (e.g., via Facebook's "share" functionality), but copying our material and posting it without attribution, using it for commercial purposes, or claiming it as your own is not permitted.
5. We support the Facebook Statement of Rights and Responsibilities. Users who fail to abide by these guidelines may be banned.

Product Ratings & Reviews

Our customers have the option to leave reviews with photos and submit star ratings for products they have purchased from us.

Reviews

We greatly value and appreciate product photos, ratings, and reviews from customers who have purchased and experienced our products and choose to share their genuine opinions.

We only accept ratings, reviews, and photos from verified buyers who have an account with us. Reviews from verified buyers are identified with the 'Verified Buyer' badge on the website.

As a customer, you can share your opinion about purchased products from the 'My Account' section of the website. We also occasionally send emails to invite customers to rate and review their recent purchases.

By submitting your review (including any photos), you agree to the following:

1. Any information, suggestions, images, or ideas you send us regarding a product you purchased (review content) is non-confidential and non-proprietary, and we may choose to provide attribution of your review content at our discretion.
2. You grant us an irrevocable, unrestricted, royalty-free license to use, modify, adapt, reproduce, transmit, publish, distribute, create derivative works from, and
publicly display the review content for any purpose worldwide, to the extent permitted by law.
3. You own or have the necessary consents or permissions to submit your review content and have it published, and we are under no obligation to keep this content confidential.
4. Your review content contains your genuine opinion.

We reserve the right to investigate and verify the validity of reviews submitted to us. We also reserve the right to not publish or remove any ratings and reviews that we consider not to be genuine, misleading, or in violation of our moderation policies.

Product Star Ratings

Our product rating system ranges from 1 to 5 stars, with 5 stars representing the best rating. The aggregated star rating for a product represents the average rating of all published reviews for that product. The number of reviews forming the basis of an aggregated rating is displayed alongside the rating. Aggregated ratings are shown on product details pages and product listing pages. We may also present ratings and reviews elsewhere on the site and use them in marketing communications.

For further information, please contact us.

Review Moderation Policies

Our moderators evaluate every submitted product review to ensure its legitimacy, appropriateness, non-contradiction, and to protect the privacy of reviewers. All reviews, positive and negative, that comply with our moderation policies and are deemed valid and true comments related to the product are accepted for publication.

The following content included in a review violates our moderation policies and will cause the review to be rejected:

1. Unlawful, misleading, profane, offensive, sexually inappropriate, threatening, abusive, or hateful content, or content defamatory towards a person's race, ethnicity, entity, belief, or symbol.
2. Spam and advertising.
3. URLs and hyperlinks, except for links to other products sold on our website.
4. Personal information, such as phone numbers, email addresses, or mailing addresses.
5. Mentions of competitor retailers.
6. Reviews submitted for the wrong product.
7. Non-constructive and non-product-specific feedback, including service or policy complaints.

If you have feedback regarding our services or disagree with our policies, please contact us directly.

We reserve the right to edit the review content if it contains parts that violate our moderation policies, as long as the substance of the review is not materially altered. For instance, if a review includes both service-related comments and constructive product feedback, we may remove the service-related comments before accepting the review for publication.

Review Publishing Policies

All reviews that meet our moderation policies proceed to the publishing stage. 
Please note that submitting product ratings and reviews to us does not guarantee their publication. We reserve the right to reject, remove, ignore, or edit any reviews for any reason, including a violation of our moderation policies.