Privacy policy

When using our Five Cinnamon website or other Five Cinnamon services, you may choose to provide us with personal information. The handling of your information by Two Mints Pty Ltd ABN 68 646 327 880 is detailed in this policy. The procedures that Five Cinnamon follows while collecting, utilising, disclosing, and storing personal data are described in this policy.

IMPORTANT INFORMATION

Five Cinnamon may share your personal information with our vendors, business partners (including our logistics, billing, and security service providers and our customer service team), law enforcement agents, and our associated corporate organisations. Please see the section below titled Who We Share Your Personal Information With for more information.

What kinds of private data will Five Cinnamon gather?

Five Cinnamon will only collect the personal data necessary to give you access to all of the services offered by Five Cinnamon. This suggests that when you use a Five Cinnamon website or other Five Cinnamon services, Five Cinnamon may compile personal information about you, including your name, address, phone number, email address, payment information, and age.

Users of the Five Cinnamon website are not forced to give Five Cinnamon any private information, such as their medical history.

How does Five Cinnamon gather personal data?

We may collect personal data from you if you make a purchase from us, sign up for our marketing emails, create an account with us, or take part in a Five Cinnamon contest.

We may also collect personal information about you when you visit a Five Cinnamon website through the use of cookies, the logging of your IP address, and other statistical methods.

When you share your personal information with us, we'll do everything we can to keep it safe and secure. We will employ SSL encryption to help us in this endeavour.

How do we use your personal information?

For the most part, Five Cinnamon only utilises your personal information to provide you with the products or services you have ordered from us. Five Cinnamon uses your personal information to get in touch with you so I can fulfil your order or answer your questions (including but not limited to by phone, email, SMS, live chat and other messaging platforms), to arrange for the delivery of the item(s) you ordered and to pay for the item or products you have purchased.

Moreover, Five Cinnamon may use your personal information to inform you of changes to product lines or special promotions, as well as to assist you in making purchasing decisions.

Five Cinnamon uses cookies, IP addresses, and other statistical data to improve our websites, analyse aggregate usage data, save items in your basket, and provide other individualised services throughout your experience on our sites. Also, we'll examine how users typically access and use our websites and services using this data.

We will only contact you by email and/or SMS for marketing purposes if you have provided us with your email address and/or mobile phone number and have consented to receive messages from Five Cinnamon.

The Five Cinnamon website contains links to other websites. These external websites are not under the authority of Five Cinnamon. To understand more about how those websites operated by third parties manage personal data, kindly take a look at their privacy policies.

To whom we share your Personal Data?

  • We may give some of your personal information to the vendor of the products we offer on our website. The sole purpose of doing this is to hasten the delivery of the item or goods you ordered. The recipient's name, the delivery address, and any pertinent contact information are normally included.
  • Some of your personal information may be shared with our logistics partners so they can deliver the products you order to the address you have specified. The recipient's name, the delivery address, and any pertinent contact information are normally included.
  • We may share some of your personal information with our billing and security partners to ensure that your payment is processed without incident.
  • We may share some of your personal information with our other business partners for marketing, data analysis, and reporting purposes as well as to provide you with customer support services.
  • We might disclose you personal data to our affiliated companies.
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  • We may occasionally share your personal information with members of our team, service providers, business partners, or marketing suppliers who are headquartered abroad or in other countries, depending on the services that such receivers offer to us.

    • How can you take control of your personal data?

    Your right to get access to and/or have your personal information updated by Five Cinnamon. You can always view, change, rectify, or update this personal information by going into the "My Account" section of our website. If you would like to access and/or correct any personal information we hold on you but are unable to do so through your account, kindly email us at cs@fivecinnamon.au. In most cases, we will respond to your request within 30 days of receiving it, if at all possible.

    We reserve the right to decline an access request or a request for rectification in circumstances covered by the Privacy Act. If providing you with information requires a significant amount of work and expense on our end, we may charge you a fair price for it.

    If we decline your request for access or a correction, we will notify you in writing of our decision and, in the case of a correction request, include a statement that includes personal information about the correction you have asked for (if you ask us to do so).

    Please go to the "My Account" area if you want to stop receiving any of our commercial electronic messages that we may send you by email and/or SMS. We'll take care of your unsubscribe request right away.

    Five Cinnamon is bound by the Australian Privacy Principles. Please visit the following link for more information.

    Australian Privacy Principles

    How can you lodge a privacy complaint?

    If you have any concerns or issues concerning our Privacy Policy or how your personal information has been handled, you can write us an email at cs@fivecinnamon.au.

    Following that, your complaint will be reviewed. We may need more information from you in order to fully comprehend your complaint and the desired outcome. The following stage often includes finding and evaluating relevant documents, speaking with persons involved, and gathering pertinent information.

    We normally investigate and respond to complaints quite quickly, usually within 30 days of receiving them. If the case is more complicated or if our investigation might take longer, we will let you know.

    Information on Security

    In order to protect your information when you browse our site and, more importantly, when you enter information (like your name, email address, or credit card numbers) into a form on our site, we use current industry-standard encryption protocols and a PCI-compliant payment provider over a secured network.

    Changes to our Privacy Policy

    This privacy policy is subject to change from time to time. If the changes are substantial, we will give you reasonable prior notice before they go into effect, such as by emailing you or publishing the adjustments on our website. If you use our website or services after the new Privacy Policy takes effect, you will be believed to have accepted it.

    Contact Us

    Please send us an email at cs@fivecinnamon.au if you would like to request access to, correct your personal information, or file a privacy complaint.